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Wills Wing Dealership Requirements/Guidelines
Wills Wing has three classes of
hang glider dealerships:
1) HANG GLIDERS, PARTS, and ACCESSORIES.
2) PARTS, and ACCESSORIES.
3) ACCESSORIES only.
We would like to take this opportunity
to give you some insight into our views on manufacturer
/ dealer / customer relations. We feel the most
important role of the dealer is to service the retail
customer. It is primarily on that basis that
we grant dealerships and corresponding discounts.
The responsibilities of a Wills
Wing HANG GLIDER DEALER include:
| A) Offering instruction in
the proper use of hang gliding equipment. |
| B) Being familiar with all
relevant information in the dealer note book
and parts price list. |
| C) Assembling, test flying,
and signing off each hang glider before delivering
it to the customer. |
| D) Assembling, testing, and
or adjusting each accessory item before delivering
it to the customer. |
| E) Review and completion of
all items on the dealer glider delivery check
list prior to delivering the hang glider to
the customer.
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| F) Withholding delivery
of any item that the customer is not qualified
to use. As an example we do not want
dealers to deliver a glider to a pilot that
does not possess the skills to fly it safely. |
| G) Returning completed dealer
hang glider delivery check lists to Wills
Wing. |
| H) Maintaining a stock of
service parts. |
| I) Complying with the area,
shipping, and terms policies. |
| J) Having all business licenses
necessary in accordance with the local laws
in the area in addition to carrying a business
listing in the local phone book. |
| K) Completing all questionnaires
and surveys sent by Wills Wing. |
| L) We also encourage the support
the United States Hang Gliding and Paragliding Association. |
AREA
We determine dealer density on a case
by case basis, based on how we feel we can best service
our customers, support the dealer with an adequate
existing or potential market of customers, and secure
adequate market representation for our products.
Because dealers have an obligation to service our
mutual customers, they must contact us prior to making
or soliciting any sales outside of their immediate
area. Wills Wing dealerships are not transferable
to another location, nor are they transferable to
another person.
SHIPPING
Due to our delivery policies we will
not drop ship equipment to customers, nor do we want
dealers to. This is to effect better, safer
service for the retail customer as detailed on page
one.
We reserve the right to suspend or cancel dealership
agreements at any time without advance notice at our
discretion.
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